The purpose of the present general terms and conditions of sale is to govern the contractual relations between the company and its customers. Model Age SAS, whose registered office is at Domaine de Villemorant, 41210 Neung-sur-Beuvron, registered to the Blois Trade and Companies Register under number 835 381 740, whose commercial site is www.model-age.com, is hereinafter referred to as "Model Age". The Client defined below as being the user of the site www.model-age.com and accepting the present general conditions of sale is hereinafter called "the "buyer". All other conditions are only binding on Model Age after written confirmation from Model Age. The information contained on this site are given only as an indication and can be modified by Model Age without notice. The only fact to place an order on the site www.model-age.com implies the acceptance without reserve of the present general conditions of sale.
The weights, dimensions, drawings and information contained in catalogues, documents, descriptive notes and illustrations distributed by our Company have the character of approximate indications and are intended without commitment by our Company which reserves the right to modify or delete without notice such or such a model without the buyer being able to claim damages. It is the buyer's responsibility to check prior to any order that the items he wants to buy have not been subject to changes or exist always. The photographs do not enter the contractual field. The responsibility of Model Age cannot be committed if errors were introduced.
The products are offered for sale while stocks last. For products not in stock in our warehouses, our offers are valid subject to availability at our suppliers. In case of order a product unavailable, the customer will be informed through his customer account available on the site and/or by email as soon as possible.
The prices appearing on the site www.model-age.com are expressed in Euros and are inclusive of all taxes and excluding postage. They can be modified at any time and without notice. In case of price modification, the price in force at the time of the order is the price due by the buyer. To this price, it is advisable to add the transport costs calculated according to the type of ordered article. The shipping costs are specified during your online order at the end of the selection of the different products ordered by the customer, and are recalled in the summary of the order that precedes validation. The price is payable cash the day of the order. The prices applied are those applied at the time of the order within the limit of available stocks and subject to typographical error or modification of the French VAT rate. Any change in this rate would then be reflected immediately in the selling prices. Deliveries to or from countries outside the European Union may be subject to various charges and taxes, including customs and import VAT. These costs remain the responsibility of the purchaser.
The site www.model-age.com is intended for professionals and individuals who find a product suitable for their use. If the customer wishes to place an order, he must first identify himself. To this effect, he will fill, according to the indications provided to him online, a form made available to him where he will include the information necessary for his identification and in particular his surname, first name, telephone number, postal address and delivery address. An additional information may subsequently be requested to ensure the quality and safety of delivery. The Company reserves the right to cancel any order for which the information provided by the customer will be incomplete or incorrect. The customer having chosen the products presented, will validate definitively his order by clicking on the button "To order" to express its commitment and its acceptance of the General Conditions of Sale. From this instant the order is recorded, and an order number is communicated to the customer along with a confirmation on screen and/or by e-mail. The data recorded by Model Age constitutes the proof of the nature, content and date of the order.
Upon receipt of payment confirmation, Model Age is responsible for packaging and packing for shipment of the models ordered to the address indicated by the buyer. Model Age is in no way responsible for any damages related to the transport of the order. The information provided by the buyer when ordering binds the buyer. Delivery will be made to the address of delivery indicated by the purchaser at the time of his order. In the event of an error in the wording of his contact details or delivery details, the buyer may request that a correction be made by contacting Model Age customer service as soon as possible by contacting: firstname.lastname@example.org. If the change request is received before shipment, the correction will be made without further consequences. If the shipment has already been made, the buyer will be required to pay for the models and the additional costs of tracking the package will remain at his expense. Model Age freely chooses the most suitable mode of transport for sending its creation. For all delivery requests if you do not find suitable items on the site, please make a request directly to Model Age: email@example.com.
The delivery time is estimated from one to three months, Model Age can not be held responsible for the delay of its suppliers. For your information, pre-orders shipments will only be made during the month following the end of the pre-order period. Model Age is committed to shortening these deadlines as much as possible while grouping the shipments in order to make you benefit from the fairest shipping costs. If delivery times exceed ninety days from the order, the sales contract may be cancelled and the buyer reimbursed.
All commitments made by Model Age depend on the buyer's strict compliance with the payment conditions and other obligations under the contract. Our goods travel at the risk and peril of the customer. In the event of damage during transport, the justified protest must be formulated to the transporter within three days of delivery.
An invoice will be issued by the Model Age website and will be available on the website in the customer's personal section.
The payment of the orders is carried out by check, transfer or credit card. The payment by bank card is secured by the site of the company Crédit Agricole as a third party of trust. The buyer's payment card information benefits from the 3-D SECURE protocol (international standard). Note that the general conditions of sale of Crédit Agricole prevail over those of Model Age for what concerns the payment mechanism. As soon as the online payment institution chosen by the buyer confirms the payment agreement, a confirmation of payment is sent to the buyer. Model Age also receives this payment confirmation. This payment confirmation is binding between the parties. Any order with choice of payment by credit card is considered effective only when the online payment organization has given its consent. In case of refusal by this body, the order is automatically cancelled. The buyer and Model Age receive a notification of the cancellation of order.
All products sold on www.model-age.com are guaranteed against manufacturing defects and defects in workmanship or material. The duration of this warranty is a one year return to workshop (from the date shown on the invoice). In case return of equipment not found to be defective, shipping and handling charges will be charged to the customer. This warranty does not cover damage resulting from accident, misuse or neglect. Any return of goods requires the prior agreement of Model Age. The return of the goods is carried out at the expense and risk of the client. Products returned by carrier without physical or improper protection will not be covered by the warranty, it is therefore the customer's responsibility to protect and ensure the returned products. Model Age is not the producer of all the products presented, within the meaning of the law n°98-389 of May 19, 1998 on product liability. Therefore, in the event of damage to a person or property by a defect of the product, only the responsibility of the producer thereof may be sought by the customer. Model Age will make sure to apply the guarantee on any returned product as soon as possible. However, where the repair will require the return of the product to the manufacturer, Model Age can not be held responsible for possible delays due to the producer.
Pursuant to Article L221-18 of the Consumer Code, the customer has a period of 14 clear days from the delivery of his order to return products to Model Age for exchange or reimbursement, without penalties except for return costs. You must notify us (Model Age) of your decision to withdraw from your order. You can submit your request using this form.
The transfer of ownership of the goods sold to the purchaser is conditional upon full payment of the price. Model Age retains ownership of the goods until they have been paid in full by the customer. Transfer of ownership of products to the customer is made at the time of full payment of the price. However, during the period elapsing from delivery to transfer of ownership, the risks of loss, theft or destruction are borne by the customer. Non-performance by the customer of its payment obligations, for whatever reason, confers on Model Age the right to demand the payment of the immediate return of the goods delivered at the expense, risk and peril of the customer. The customer undertakes, in the case of legal redress proceedings affecting his Company, to participate actively in the establishment of an inventory of the goods in its stocks that Model Age claims ownership of. Failing that, Model Age is entitled to have the inventory recorded by a bailiff at the customer's expense. Model Age retains ownership of the goods until they have been paid in full by the customer. Transfer of ownership of products to the customer is made at the time of full payment of the price. However, during the period elapsing from delivery to transfer of ownership, the risks of loss, theft or destruction are borne by the customer. Non-performance by the customer of its payment obligations, for whatever reason, confers on Model Age the right to demand the payment of the immediate return of the goods delivered at the expense, risk and peril of the customer. The customer undertakes, in the case of legal redress proceedings affecting his Company, to participate actively in the establishment of an inventory of the goods in its stocks that Model Age claims ownership of. Failing that, Model Age is entitled to have the inventory recorded by a bailiff at the customer's expense.Model Age may prohibit the client from reselling, processing or incorporating the goods in the event of late payment. To guarantee the payments not yet made and in particular the balance of the customer's account in the entries of Model Age, it is expressly stipulated that the rights relating to the goods delivered but unpaid will carry over to identical goods from the company Model Age in stock with the customer, without it being necessary to charge payments against a particular sale or delivery.
The personal data provided by the customer are not disclosed to third parties, with the exception of companies responsible for the security and insurance of the payments. In accordance with the law 78-17 of January 6, 1978, the customer disposes at all time of a right of access and rectification. To exercise this right, simply contact Model Age (firstname.lastname@example.org).
The contractual information is presented in French and English and the products offered for sale are in compliance with French regulations. If necessary, it is up to the foreign client to verify with the local authorities the possibilities of use of the product that he plans to order. Model Age's responsibility may not be engaged in the event of non-compliance with the regulations of a foreign country. All disputes relating to the formation, performance and termination of contractual obligations between the parties not giving rise to an amicable settlement shall be subject to the jurisdiction of the Commercial Court of Blois, France, where the headquarters of Model Age is located.
The different stages of the process